Shipping & Returns
Quick Delivery Guide:
- Cost? Free UK Mainland Delivery on BB Guns and most other products, no minimum order. Lower priced/smaller products go by the ‘table rate’ (get an estimate at the shopping cart) Most airsoft accessories and pellets will have a delivery fee.
- Usual dispatch time: 1-2 days (can take up-to 3 business days) - Usual delivery time: 2 days (can take up-to 5 business days)
- Where are you based? West Yorkshire, UK, some items are dispatched directly from suppliers warehouses based in the UK.
- Do you deliver internationally? Yes, most products can be shipped abroad, extra delivery fees will apply. BB Guns may have to go through further checks as each country has import restrictions. Contact us first.
Detailed Delivery Information:
We strive to get all orders dispatched within 1-2 days and delivery usually takes 2-4 business days after dispatch but can take up-to 5. On busy sale periods of the year, the delivery estimates may increase to 8 working days. Please contact us after 8 working days have passed if you have still not received the parcel (UK only). If, for any reason, we are unable to dispatch your order within 5 days, we will contact you with an estimated dispatch date and offer you the option of cancelling the order. For expected delivery or dispatch times, please check the product page or contact us. If you order more than one product, they may come at different times.
Free Delivery or the advertised postage price is for UK Mainland addresses only, and you may need to pay additional postage costs for overseas or Scottish highlands etc. The price is dependent on size and weight of item(s) purchased to insure it gets to you safely. Most items have Free Standard Delivery to Mainland UK or the rate is from £3.00 however most products have their own postage prices because of the size, weight and packaging needed for that specific product, price will be calculated at checkout. In the unlikely event that we are not able to supply your order, we will inform you immediately either advising of an estimated restocking date, offer alternative items or fully refund you.
FREE DELIVERY OPTION - UK Mainland customers get FREE DELIVERY on selected products. The rest will see the standard table rate or zone rate . If a product has free delivery, it should say in the product description. To find out the delivery cost please add the item(s) to your shopping cart and use the postage cost estimator at the bottom. It's always best to contact us first for international orders.
International Delivery is available on most products. In most cases, delivery cost will be calculated automatically at the checkout. For some countries, overseas UK, Scottish Highlands etc. you may be asked to pay additional postage costs and will be contacted by email, or we will offer you the option of cancelling the order. If we feel, we can cancel the order and refund the money for any reason. NOTE: We only ship BB Guns to some western European countries, please DO NOT purchase BB guns if you are not from Western Europe, your order will be cancelled, and you will be charged a cancellation fee. (contact us instead if you are unsure)
You can only return a product for these reasons: - Your product is faulty (Returns will only be issued on genuine manufacturing faults and not for customer abuse) and is within 30 days of delivery for a replacement/repair/refund. - Your product is new and unopened and within 14 days of delivery for a refund.
If for any reason you wish to return a product purchased from PlayandBuy, Please E-Mail us at Sales@PlayandBuy.co.uk
If you wish to return any item(s) we ask that they are returned, in unopened and in resell-able condition, complete with all components and their original packaging intact. We regret that any items received that are not in a sell-able condition or 'no genuine fault found' will not be refunded and items will be held for your collection. All returns will be inspected and a refund for the product(s) processed within 14 days of receipt of the parcel at our residence. In all cases, a return delivery charge will be deducted from your refund.
Please note that in all cases you will be responsible for the costs of returning the goods to us. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. In no case are goods to be returned without obtaining permission from us first. We may suggest alternatives, before suggesting a return. If you receive a faulty item, you must inform us within 30 days of your order being received. If the item is broken/damaged or any items missing on arrival, you must inform us within 48 hours. You will need to send the item back to us with the delivery slip, and we will do our best to arrange for a replacement to be sent out or we will refund the relevant part of the purchase price for that item. If you do not receive the item(s) at all, then you should inform us maximum 3 days after the delivery estimate time.
All damaged/faulty claims, returns and warranties are subject to our Terms and Conditions.